How to Troubleshoot QuickBooks Error Code 15215?

When you are using software, it is important to update it from time to time. Such is the case with QuickBooks- widely used accounting software. But when a user tries to update QuickBooks, he may face an error- QuickBooks Error 15215. This error occurs when a user is performing payroll update and maintenance release. It can also be caused due to the limitation and when the serve fails to respond.

When this error occurs, you will see the following message:

Error 15215: Unable to verify digital signature.



This error acts as a barrier for a user to access the server. Therefore, it is important for a user to do software updates and upgrades after a regular interval of time. If you wish to seek any technical support from QuickBooks experts, you can get in touch with our QuickBooks payroll support team. In this blog, we will be discussing the various steps to resolve QuickBooks Error 15215 along with its causes and symptoms.

 

Symptoms of QuickBooks Error 15215:

·         All the active programs are crashed when this error occurs.

·         System gets corrupted if you run the same simultaneously.

·         Message will be displayed on the screen: ‘Error 15215: Unable to verify digital signature’.

·         Window performance will be slow.

·         System is responding slowly on mouse and keyboard.

·         After a fix time span, computer freezes.

 

Causes of QuickBooks Error 15215:

Due to incorrect configuration of Microsoft Internet Explorer, you can face this error. To keep your data secure, QuickBooks verify your digital signature on the files that have been downloaded through this programme. So, if you are unable to verify your digital signature of a file that you have been trying to download, then the error will occur.

Some common reasons for the occurrence of this error:

·         QuickBooks installation is not properly done.

·         QuickBooks payroll file is corrupted.

·         QuickBooks file is deleted mistakenly.

·         Incorrect configuration of Microsoft Internet Explorer.

·         May be some another application is running in the background.

 

Methods to Fix QuickBooks Error 15215

Following are the quick methods in order to troubleshoot QuickBooks payroll error 15215:

Method 1: Reboot the system

·         Restart the computer.

·         Restarting will shut down the application that protects QB Payroll.

·         If the problem doesn’t resolve, check whether a program is running on the system.

·         If a program is running, follow the steps below.

 

Method 2: Run QuickBooks as Windows Administrator

·         Ensure that QuickBooks is closed.

·         Go to Desktop.

·         Click on ‘Run as Administrator’ option

·         Click Yes as you see the following message: ‘Do you want to allow this program to make changes to your computer?’

 

Method 3: verify Use TLS 1.0 is checked, Use TLS 1.1 and Use TLS 1.2 are unchecked in Internet Explorer

·         Shut down ‘QuickBooks’ application.

·         Open ‘Internet Explorer’ browser.

·         Go to ‘Tools’ > Internet Option

·         Click on ‘Advanced’ tab.

·         In the Advanced Settings tab, search for option ‘Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2’.

https://www.axpertadvisors.com/wp-content/uploads/2021/06/USE-TLS-1.0-is-checked-option-Image.png.webp

·         Check if Use TLS 1.0 is marked.

·         Confirm that Use TLS 1.1 and Use TL 1.2 are not checked.

 

Method 4: Restart Windows in a Selective Start-up

·         Turn off the QuickBooks application.

·         Run Windows in the computer.

Ø  For Windows XP: Click Start > Run

Ø  For Windows 7 & Vista: Click Start> All Programs > Accessories > Run

Ø  For Windows 8 & 10: Press Windows + R keys.

·         In the dialog box of Run, type misconfig and click OK.

·         Open ‘System Configuration Utility’ window.

·         In the page, select ‘Selective Startup’ and clear ‘Load Startup’.

·         Click Ok to save the modifications.

·         Reopen QuickBooks, open latest updated tax table.

·         When the update is downloaded successfully, follow the steps 1 to 4 and go back to ‘System Configuration Utility’.

·         Choose ‘Normal Startup’ tab.

·         Click Ok.

·         Restart the system.

 

Method 5: Install Updates Manually

·         Update QuickBooks to the latest release.

·         Select the product.

·         Click ‘Change Option’ and choose ‘QuickBooks Product’

·         Click ‘Update’ and save the file at desired location.

·         Click ‘Save”.

·         Double-click ‘Install the update’ option.

·         Restart Windows once the installation is completed.

·         Open QuickBooks to check the latest update.

 

We hope the steps given above were helpful for you to fix QuickBooks payroll error 15215. But if you are still facing the same error, you can contact our QuickBooks payroll error support team at our toll-free number i.e. 1-800-615-2347.

Location: Washington, USA

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